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We believe in satisfying and delighting our customers. The product which we sell we belive that is the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. However we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/exchange the product. Items which have reduced selling price are considered as sale items and which are sold at full price are considered non-sale (fresh) items.

ITEMS THAT ARE ALREADY SHIPPED CANNOT BE REFUND. ONLY EXCHANGE IS POSSIBLE.

ECLECTIQUE is NOT Liable to pay the return shipping charges and you’ll have to bear the same. The cost of return shipping for exchange need to incurred by you.

Do not ship the item back to us until and unless you’ve had a clear go-ahead from us by email. Otherwise, we are not liable for the loss of your package. You will receive an e-mail notification upon the completion of return processing.

Please allow 15 to 20 business days for us to receive and process your return or exchange.

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

• Personalized
• Lingerie
• Jewelry
• Hair Accessories
• Women Bags
• Items Marked Final Sale

Please note: Orders CANNOT be changed, modified, or canceled after checkout.

DEFECTIVE ITEMS

If you have received a defective item, please contact customer care here within 2 DAYS to inform us of the issue. If we are not notified within two days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.

We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.

The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

ECLECTIQUE’S RESPONISIBITILIES

In case the original product is no longer available, the customer may be requested to select a similar alternate product of the same price or less. If you choose a more expensive one during the exchange, then the additional payment must be cleared with ECLECTIQUE beforehand. Once this is cleared, we will move ahead with the new shipment.

Apart from the above, ECLECTIQUE is under no obligation to accept any returns or provide any replacements or exchanges or credit. ECLECTIQUE has the sole discretion to assess each case separately and shall take necessary action at its discretion.

FAQS

• How long does it take to process the exchange?
  Please allow up to two weeks (14 Business Days) from the date you mail your item(s) back for your exchange to be processed—you will receive an email confirmation when complete.
• How long does it take to receive my refund?
  ITEMS THAT ARE ALREADY SHIPPED CANNOT BE REFUND. ONLY EXCHANGE IS POSSIBLE.
• Is there a return fee for exchange?
  You may choose to mail the item back using your own insured, trackable method. The return shipping charges incurred by you.
• Do you offer price adjustments?
  Due to our limited quantities and high demand for our products, we cannot offer price adjustments on any items. The exchange price item got to be adjusted with the newly item purchased.

Cancellation or Changes to Orders

Since your order is processed as quickly as possible, we will be unable to modify or cancel your order once it is received in our system. In case of any queries, you may contact our ECLECTIQUE Customer Support Team between 10:30 AM to 8:30 PM IST at +91 83348 07775 / +91 70036 48564 / +91 70032 90603 or e-mail us at info@eclectique.boutique

ECLECTIQUE

SHOP A 16 BLOCK A Downtown Retail Uniworld City
Action Area 3B, Newtown Rajarhat, Kolkata
West Bengal, India 700160
+91 83348 07775 / +91 70036 48564 / +91 70032 90603
info@eclectique.boutique